Legal

Refund Policy

Last updated 27 September 2026

This Refund Policy explains when you can get your money back for a fluxems subscription, a product of Entrebyte Technologies (Pty) Ltd. Our order process is conducted by our online reseller Paddle.com, which is the Merchant of Record for all our orders and processes every refund. This policy forms part of our Terms of Service.

1. Try before you pay

Every new Workspace starts on a free 14-day trial with no credit card required, so you can use the full product before you are charged anything. Nothing is billed unless you choose to subscribe.

2. 14-day money-back guarantee

If fluxems is not right for you, you can ask for a full refund within 14 days of your first subscription payment. No reason is needed. We will cancel the subscription and refund that payment in full.

3. After the first 14 days

Monthly renewals after the first 14 days are not refunded, and partial months are not refunded when you cancel. You keep full access until the end of the month you have paid for. We will still refund a charge in these cases:

you were charged more than once for the same period, or charged the wrong amount;
you were charged after you had cancelled;
the Service was unavailable for a significant part of a paid period because of a fault on our side; or
a refund is required by the consumer protection law that applies to you.

4. Seat changes

When you remove seats during a billing period, the unused part is credited against your next invoice rather than paid back. When you add seats, you are charged only for the rest of the current period.

5. How to ask for a refund

Email support@entrebyte.com from the address on your account with your Workspace name and the date of the charge, or reply to the receipt Paddle sent you. You can also find your order and contact Paddle directly at paddle.net. Approved refunds are made by Paddle to the original payment method, usually within 5 to 10 business days, though your bank may take longer to show it.

6. Cancelling

You can cancel at any time from Settings, Billing in your Workspace, or by emailing support@entrebyte.com. Cancelling stops future charges. Your data stays available to export for 30 days after the subscription ends, as described in our Terms of Service.

7. Your legal rights

Nothing in this policy limits a right you have under the law that applies to you, including the Consumer Protection Act in South Africa or the statutory right to withdraw that consumers have in some countries.