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  1. Help Center
  2. /
  3. RFIs

Track RFIs to closure

Work the project RFI register: filter by status and priority, spot overdue answers, close what is done, and void what was raised in error.

1 min read

An RFI that sits at Answered forever is a loose end. The project RFI register is where you see every question at once, spot the ones going stale, and take each one to a clean finish.

Work the register

  1. 1

    In the sidebar, open Projects, open your project, then RFIs. Every RFI on the project is listed with its status, priority, and deadline.

  2. 2

    Filter by Status and Priority to focus the list: open Urgent items first, then work down.

  3. 3

    Watch the Response required by dates. Anything past its date is overdue and worth a nudge.

  4. 4

    Check the ball in court column when something stalls. It names exactly who is holding things up, so you chase a person, not a status.

Close an answered RFI

When a response comes back, the raiser reads it and decides. If the answer does the job, close the RFI: it moves to Closed and stays on the record. If it does not, respond with what is missing and the loop continues until it does.

Void an RFI raised in error

Asked something that was already answered, or raised it on the wrong project? Set it to Void. Voiding cancels the question but keeps the full record: what was asked, by whom, and when. Nothing is deleted.

Everything is on the change log

Every raise, response, reassignment, closure, and void is written to the project change log with who did it and when. The history is there whenever you need it.

Related articles

  • Answer an RFIRFIs
  • Follow everything with the change logProjects and delivery
  • Read the audit logWorkspace administration

What's next?

RFIs handle questions. Transmittals handle formal issues of documents.

  • What is a transmittal?
  • How project mail works

See it on the platform

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On this page

  • Work the register
  • Close an answered RFI
  • Void an RFI raised in error
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