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Help Center home
Getting started
  • Welcome to fluxems
  • How fluxems is organised
  • Create your first project
  • Invite people to your workspace
  • Upload your first documents
  • Customise your dashboard
Documents
  • The document register
  • Understand versions and revisions
  • Upload a new revision
  • Set a revision as current
  • Document statuses explained
  • Update a document's status
  • Review and approve documents
  • Suitability, disciplines, and references
  • Confidentiality levels and private documents
  • Search, filter, and star documents
  • Browse files with Explorer and folder templates
  • Document workflows and action requests
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  • Issue a transmittal
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  • Use the calendar
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  • Configure document settings
  • Configure transmittal reasons and distribution lists
  • Configure work items and custom fields
  1. Help Center
  2. /
  3. Mail

Triage with labels

Use the four labels and the reply banners to see what each message needs and work the inbox down to zero.

1 min read

An inbox is only useful if you can tell what each item needs from you. Labels and reply banners give you that at a glance, so you can work the list from top to bottom without opening everything twice.

The four labels

Labels live in the mailbox rail under Labels. Apply one to a message to mark what it needs, and click a label in the rail to see everything carrying it.

LabelWhat it means
Action RequiredSomething in this thread is waiting on you or your team.
For InformationSent to keep you in the loop. No response needed.
AcknowledgedYou have confirmed receipt. Nothing further to do.
SupersededOvertaken by a newer revision or message. Kept for the record.

Reply banners

On top of your labels, fluxems tracks where each conversation stands and shows a banner on the message.

  • Awaiting you means the next move is yours. Respond.
  • Awaiting reply means you have responded and the other party owes the next move.
  • Answered means the thread is resolved.

Work the inbox down

  1. 1

    Switch the message list to the Unread tab.

  2. 2

    Open anything marked Awaiting you first and click Respond. A transmittal offers Acknowledge, Request revision, or Raise query. An RFI offers Answered, Need clarification, or Forward to consultant.

    app.fluxems.com
    The Respond options for a transmittal showing Acknowledge, Request revision, and Raise query
  3. 3

    Label the rest: For Information for the loop-ins, Acknowledged once you have confirmed receipt.

  4. 4

    Archive what is done. An empty Unread tab means nothing is waiting on you.

Tip

Treat Action Required as your correspondence to-do list. If it is empty at the end of the day, nothing on the project is stuck on you.

Related articles

  • Respond to a transmittal you receivedTransmittals
  • Answer an RFIRFIs

What's next?

Triage done. Keep the inbox clean for good.

  • Save, archive, and find mail

See it on the platform

Built-in mail

Was this page helpful?

Compose mail, RFIs, and transmittals from the inboxSave, archive, and find mail

Need help? Contact support.

See what shipped in the changelog.

Questions about pricing? Talk to sales.

Something down? Check the platform status.

Found a bug in the product? Report an issue.

Missing something? Request a feature.

On this page

  • The four labels
  • Reply banners
  • Work the inbox down
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